よくある質問

About SuperBOX

EVPADの正規販売店ですか？

はい、私たちはEVPADの正規代理店です。安心して当社からお買い求めください。認証書はこちらのリンクからご確認いただけます: https://evpadhk.com/shouquan/。認証コードは: GS250301 です。なお、未知のウェブサイトで販売されているTVボックスは、偽物や無許可の製品である可能性があることにご注意ください。

私たちのTVボックスは使いやすいです。

最初に製品を設定する必要があります。アプリは6868jx.com、6868jx.net、6868jx.orgからダウンロードできます。また、YouTubeでチュートリアル動画を視聴して、アプリのインストール方法やTVボックスの使い方を学ぶことができます。設定方法がわからない場合は、ライブチャット、WhatsApp、またはメールでお問い合わせください。

EVPADは、従来のテレビをスマートエンターテイメントハブに変えるために設計された、AndroidベースのIPTV（インターネットプロトコルテレビ）ボックスのブランドです。これらのデバイスは、ユーザーに広範なライブテレビチャンネル、ビデオオンデマンド（VOD）コンテンツ、その他のマルチメディア機能へのアクセスを提供します。多くの場合、定期的なサブスクリプション料金なしで利用できます。

  • すべてが100％無料です。月額ケーブル料金は不要。隠れた料金もありません。一度支払えば、永遠に無料です。
  • 世界中で2,000以上のHDテレビチャンネルと、200,000以上のVOD豊富なコンテンツ。
  • HDライブスポーツゲームを視聴し、7日間の再生を楽しめます。
  • 専用の子供向けパーク – 子供に最適なテレビボックス。
  • どこでもカラオケを楽しめる — 無制限に歌えます。
  • ケーブルテレビを切り、毎日お金を節約しましょう。
  • EVPAD 11Pは11Sのアップグレード版です。
  • 11Pは4GBのRAMと64GBのROMを搭載しており、11Sは2GBのRAMと32GBのROMです。
  • 11Sはアメリカ、カナダ、イギリス、インドネシアのテレビチャンネルを提供していませんが、11Pはこれらのチャンネルを提供します。
  • 11PにはAI音声リモコンが付属しており、11SはBluetoothリモコンを使用しています。
  • パフォーマンスと価値の点で、EVPAD 11Pを強くお勧めします。

私たちは国際版を提供しています。このバージョンは、制限なくどの国でも視聴できます。

  • TVボックスには事前にインストールされたアプリはありません。
  • 標準のAndroid OSで動作し、ユーザーは自分でアプリをインストールする責任があります。
  • TVボックスの使用および購入は合法です。
  • ただし、適切な許可なく公共の場や商業施設でコンテンツを放送しないでください。

はい、すべてのデバイスにはGoogle Playストアが事前にインストールされています。

EVPAD TVボックスの保証期間は1年間です。EVPAD TVボックスに問題が発生した場合は、カスタマーサポートまでご連絡ください。最初に、当社の技術サポートが問題解決のために最善を尽くし、時間を節約できるようお手伝いさせていただきます。最悪の場合、ハードウェアが故障して修理できない場合は、製品を当社に送っていただければ、新しいものをお送りいたします。保証期間が終了した場合でも、追加料金で修理のためにアイテムを送っていただくことができます。デバイスが修復されると、サービスの利用を続けることができます。

Purchase (Supreme, S6 Ultra, S6 Max, S6 Pro) General & Guidance

How to Set up the Box?

You can watch this setup tutorial on YouTube, or you can chat directly with us by clicking the chat icon in the bottom-left corner of the screen, or you can email us at customer@tvboxus.com

SuperBox S6 Ultra is the latest premium model of our SuperBox. We’ve increased the internal storage capacity to 128GB and adopted a classic gray metal shell design.
With its revolutionary “Time Shift” feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.

SuperBox S6 Max is our latest hot-selling model launched in January 2025. We have upgraded the internal storage capacity to 64GB and adopted a classic blue metal shell design.
With its revolutionary “Time Shift” feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily.

SuperBox S6 Pro is our latest model released in January 2025. It retains all the core features of SuperBox S6 Max and S6 Ultra, but at a lower price. We’ve reduced the internal storage capacity to 32GB and adopted a classic black plastic shell design.
With its revolutionary “Time Shift” feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.

SuperBox Supreme is our latest and most advanced model launched in February 2025. We have increased the internal storage capacity to 128GB, with the highest price, and adopted a classic silver metal shell design.
With its revolutionary “Time Shift” function, SuperBox Supreme allows you to look back up to 8 hours in the past, ensuring that you will not miss any wonderful moments. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily. There are many more features that you may not expect.

The latest SuperBox S6 Max and S6 Ultra are both equipped with revolutionary time-shift and parental control features. They are both metal-cased.

The SuperBox S6 Ultra has a newly designed gray metal casing and doubles the storage space to 128GB. The SuperBox S6 Max is 64GB.

The SuperBox S6 Max comes in a metallic blue casing, while the S6 Pro comes in the original black plastic casing. The S6 Max has a larger storage capacity of 64 GB, while the S6 Pro has 32 GB. Everything else is the same. The S6 pro retails for $329 online, and the S6 Max retails for $359 online.

Yes, all SuperBox models support voice control. First, put two AAA batteries in the remote control and turn on the SuperBox Android TV box. Hold the remote control and TV box within 10 inches (about 25 cm) and press the voice button on the remote control. Then, press the [OK] and [Return] buttons at the same time until the indicator light flashes to indicate a successful pairing. Press and hold the [OK] button until the red light stops flashing. Finally, go to [Settings]-[Remote Controls and Accessories] to check if the device is connected. Look for the “RC-200” device to confirm pairing. If there is a problem with the Bluetooth function or voice control function, you can reconnect and pair again to try.

VPN services or IP unblocking services are not required to operate SuperBox. And don’t use VPNs from certain prohibited areas. Otherwise your box will be automatically deactivated and cannot be used.

Yes. Just click the Right button on your remote, then select “Subtitle Tracks”, then chose to turn on or off the subtitles.

You do not need a Smart TV. All you need is an internet connection and a TV with AV or HDMI input.

The box requires HDMI ( include in the package) to connect with the TV. The closer, the better

On the home screen, click the Settings button, then Network &Internet. Turn on your WiFi, then select your network and enter your password.

Orders & Shipping

How to place an order?

Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.

We use Stripe as our payment gateway, which means you can use your credit card, debit card, Apple Pay, and Google Pay to check out. We also offer PayPal as a checkout option, so feel free to choose between our fast and secure payment methods.

After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California and New Jersey to you, and it normally takes 2-5 business days for them to arrive.

Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.

You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your  email address and order number, and then press the “Track” button. Alternatively, enter your tracking number  and select “Track.”

The SuperBox Android TV Box warranty lasts one year. If you have any issues with your SuperBox Android TV Box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.

Please contact us via Livechat, WhatsApp at +60 11-1180 6101, or email us at customer@tvboxus.com within 24 hours of placing your order. We will assist you with changing or canceling your order.

Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

必要な情報が見つかりませんでしたか？

その他の問題については、直接メールでご連絡ください。チームが喜んでサポートいたします。

上部へスクロール